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How long is the shipping and processing time for my order?
Please allow 5-10 business days. We ship pretty fast for the most part. However, if we run a sale, please allow up to two weeks.
I did not receive my order. Can you help me?
Yes, I’ll replace it, but before that I need to report the package to the Post Office as stolen. The online form requires the customer’s name and address to go in the system. Please provide that information and please help with this situation by reporting it yourself as well. Get a GPS on the package. Let’s work together.
How long does it take for a custom doll to be completed?
Please allow up to 4 weeks for the process to be complete. The thorough you are, the quicker the process. The quicker you answer emails, the quicker the process.
Returns and Exchanges?
Not accepted. If you have an issue with your order, please email us at firstname.lastname@example.org
Do you have a coupon code?
Yes, I have an ongoing 10% off. Use code INSTADOLL.